T+CVW Accessibility Promise | Ontario Accessibility For All Customers

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Customer Accessibility at Town + Country Volkswagen

Providing Goods and Services to Customers with Disabilities



Town + Country Volkswagen is committed to excellence in serving all customers including people with disabilities.


Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.



We will communicate with people with disabilities in ways that take into account their disability.


Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.


Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

  • Fees will not be charged for support persons


  • Will be charged to the support person for admission to Town+Country Volkswagen’s premises.

We will notify customers of this through a notice posted on our premises or on our website.


Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Town+Country will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.



Town+Country Volkswagen will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Town+Country Volkswagen’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Town+Country Volkswagen’s goods and services

Staff will also be trained when changes are made to our accessible customer service plan.


Feedback process

Customers who wish to provide feedback on the way we provide goods and services to people with disabilities at our location can contact the General Manager of Town+Country Volkswagen.


Notice of availability

Our policies are available upon request by contacting the General Manager.


If you have any question about our policies contact us here, or call directly at 905-477-2421 or in writing to:


Town+Country Volkswagen,

attention General Manager,

7997 Kennedy Road,

Unionville, Ontario  L3R 2E2